PEP Brakpan Plaza stole my goods– No Help with My Missing PAXI Parcel!

I am extremely disappointed with the service from PEP Brakpan Plaza. A parcel was sent to me using PAXI on 3 March 2025, and it was supposed to arrive on 14 March. It’s now April, and my parcel (Tracking No: D***) is STILL missing!

I am the recipient, and I’ve been to this branch multiple times asking for help — and every time, the staff members are dismissive, unhelpful, and act like it’s not their problem. They keep saying “we’ll check” but never follow up or assist further.

This parcel contains my brand-new Nike and Fila shoes, and it seems like no one cares that it’s gone missing. I also contacted PAXI directly, and they haven’t helped either. This is completely unacceptable.

PEP, if you’re offering a courier service through your stores, then your staff should be trained and held accountable when things go wrong. Where is my parcel? Who is taking responsibility?

I will be escalating this to the CGSO, National Consumer Commission, and posting reviews everywhere I can until I get my parcel or proper compensation. Sort this out immediately!