Pep bloed mall poor customer service

Pep staff at Bloed mall refused to help me with a lay-by after waiting for 45 minutes in the queue. The cashier wanted to help me but her colleague who was not even working in the till told her to tell me that the lay-by is offline. If it was indeed offline why not announce it earlier so that everyone who was there for a lay-by could leave??? I am so ****ed because I waited for so long, the cashier even said its offline without even checking if it's indeed offline. Apparently they do not help customers with lay-by when the store is about to close.