Pep bad service

My wife and my Mother in law were shopping at Airport mall Belhar they had bought from other shops groceries and wanted to buy some items at Pep at the mall they were told to leave their items at the door but at their own risk of which is inappropriate because I know once you come in you leave your goods at the responsibility of the store at the parcel counter and your store sells totally different items to what they had in their trolley and your store has surveillance to watch over anything that happens inside the store could not even help when the incident happened they realised their goods were ****** inside the store they wanted to see surveillance and what happened afterwards. The staff including the Store Manager were not helpful and their names are as follows Tracey Goliath and store assistance Candice Scheepers were very rude and not willing to address the matter in a mannered way and were laughing most of the time and then after being told they will be dealt with they still carried on laughing even though your customers lost they belongings inside your outlet. I want to see measures taken against these individuals and corrective actions with paperwork as well stating they were dealt with because they are not good for your brand and as ambassadors for it I even have a video of them looking after the next trolley that came in when they said it was at my Wife and Mother in Law’s risk so tell what happens when something like this happens because they wanted to purchase some items but this happened and can we please have a look at the surveillance so we can clarify this matter

Awaiting your response