Pep bad online service

I am very disappointed in PEP I app**** for a account online like two weeks ago they said I will get a reference via SMS I never got it till today I had to call in for this hole two weeks speaking to different people explaining the same story every they said I must send me docs I did when I called in today I was told that the docs does have enough information and I sent everything Id bank statement and payslip This is bad customer service because no one called me to let me know that it says there is missing information and find out from me did I sent everything no one called I must call them all the time and why they supposed to call us to let us know what is happening and what we need to do but they don't I spoke to a gentleman at PEP this morning which was rude in a way I ask him to send me a email just to confirm that he did send my details through and he said that no I don't need to have a email to say that he sent my details through and that he did send it through now we'll we were on the phone so now I have to wait again 48 hours for them to send me the SMS with the reference number and if I don't get the SMS I have to call in again and tell them the same story and get the same answer I am not happy with this service honestly I have been going to stores they couldn't assist me I have to waste my airtime to call in everytime and not once did PEP call me to let me know what is happening I am unhappy why have online if no one can assist or follow up with customer disappointing service