PEP - Bad Customer Service

I received a very bad service today at a PEP store in Vaalmall, I arrived at the store just before 5pm to make a laybye for my son's winter clothing. There was a very long queue of which I was also part of and when I finally arrived at the front cashier the teller by the name Ellen Nyambose told me with such a bad attitude that the machine is blocking my laybye and that there is nothing that she can do she even had the nerve to ask me what I think should now happen as if I work at Pep. No manager was called to inspect the cashier machine and customers weren't even informed about the machines not working for laybyes which in my opinion was just an excuse to give bad customer service. I am so disappointed and very disturbed to have experienced such bad customer service coupled with I do not even care attitude. I do not see myself ever going back to Pep store in Vaalmall and I will most certainly also warn my family, friends and colleagues about that particular Pep store. It clearly shows that Ellen Nyambose at Pep Store in Vaalmall does not care or bother herself about good customer service and this type of bad attitude will ultimately result in Pep having a highly bad reputation and a permanent damage caused to the brand. I unfortunately had to use my last money to buy those clothes which was out of my budget as I was really desperate as I was refused to make a laybye by El