PEP AND MOBICEL

Dear Sir/Madam Reference repair id ***E9 Customer details: Zukisani Xhego Id *** Imei *** Brand : MOBICEL Purchased from Pep Store in Khayalitsha tel ***

Please note this phone was purchased on the 30 of July. It was only used from the 10th of August and on the 14th of August taken to Pep stores as the phone needed to be kept on the charger permanently to get it to charge. Looked like the battery was faulty. My domestic was without a phone from the 14th of August till the 13th of October. Totally unacceptable for a brand new phone. She returned it on the 23rd of October. Same problem . Phone not charging. What must she do now without a phone. She was told this repair will take a further 35 days. This is totally unacceptable. If my domestic does not get a full refund(please note she does not want this problematic phone back) we are going to the consumer council .We do not want this phone back. We will be reporting this to Wendy Knowler the onbudsman for consumer dissatisfaction if this matter is not sorted.

Timeline PHONE PURCHASED 30 JULY 2020 PHONE GONE FOR REPAIRS 14TH AUGUST PHONE PICKED UP 13TH OCTOBER PHONE GONE FOR REPAIRS 23 OCTOBER

Regards Mrs Docrat Phone: *** EMAIL: ***