PEP AFTER SERVICE SUCKS

am writing to express my concern regarding a transaction for a cellphone purchased at Pep Polokwane Game Center on March 27, 2026. Unfortunately, the transaction was debited three times. Despite my efforts to obtain a refund, I have been referred back and forth between Pep and my bank. I initially logged the complaint on April 7, and it has been over a week without any response or call from the area manager. The store manager has been uncooperative, necessitating my request to escalate the matter. The finance department's stance that the bank is responsible for the refund has left me confused and seeking further assistance.