PEP 7253 VERENA REFUSED TO EXCHANGE EARPHONES WITH ORIGINAL INVOICE AND UNOPENED PACKAGING

PEP VERENA 7253. I WENT TO BUY EARPHONES ON THE 28TH OF MAY 2021 TWO SET I WAS LOOKING FOR STYLO BRAND SINCE THEY LOCK THEIR EARPHONES THE LADY WHO ASSISTED ME GAVE ME ONE INCORRECT BRAND WHICH IS AMPLIFY. TODAY WHICH IS THE 4TH OF JUNE 2021 AT 14H25 .WHEN I ARRIVED TO REQUEST FOR AN EXCHANGE THEY REFUSED TO ASSIST ME. I HAD THE ORIGINAL INVOICE I NEVER OPENED THE PACKAGE AT ALL THEY REFUSE TO ASSIST ME. I WOULD REAL APPRECIATE IF I WERE TO BE ASSISTED FROM PEP HEADOFFICE OTHERWISE. I ONLY NEED TO GO TO SOCIAL MEDIA AND VOICE OUT MY FRUSTRATION AND WARN EVERYONE ABOUT THIS NONSENSE PEP STORE WHICH DOES NOT RESPECT ITS CUSTOMERS . WHILE I WAS THWRE I ALSO REALIZED A VERY LONG QUE WHICH WAS ABOUT 20 POEPLE WITH BO SOCIAL DISTANCING EVERYONE WAS JUST A MIXED UP. I WAS SO DISAPPNTED.