PEP

On the evening of 11 April 2026, I discovered through the credit bureau/Banking app that someone had opened an account with my name and ID number at PEP stores and spent in excess of R4300. The following day, {12/4/26}, I contacted the PEP ***** line ( Reference number PFH 819) as well as contacted PEP stores locally. PEP stores put me in contact with TENACITY where I had to report at the police station, open a case, etc etc. Then forward all documentation which was done hastily and sent to TENACITYINC as directed.

Since then, despite various emails, and calls to the ***** line ***, no one has responded!!! No one has said that they have received my police reports, and documentation. No one has said they will remove or work at removing the debt from the Credit Bureau. No one has explained how or where the account was opened, despite it being my legal right to know. This is not satisfactory and I did give them time to respond today before laying this complaint.

Thank you.