Pell Cell refuses to exchange an item that I haven’t even left the store with, still have the receipt and still in it’s original packaging simply because I had interest in a different one that was next to the till which I had only noticed seconds after pu

Hi. Guess what ? I had just bought a cellphone and headsets at Pep Cell Siyabuswa Mall. Immediately after getting my receipt haven’t even left the store, right next to the till I see a better pair of headsets that I’m in interested in, i immediately ask for an exchange and they refuse saying they will only exchange the item if it’s faulty and then tells me it’s written on the receipt. But as a client I was not informed of this prior to purchasing the headsets, I only get referred to this “policy” on the receipt that I only got to see/read after purchasing. It was never explained verbally prior to purchasing. The receipt was still fresh from the till and I was literally just a step away but was told whether or not they are aware that I haven’t left the store they still won’t help me, not even with a refund. So I was expected to leave the store with an item that the staff was fully aware I was not happy about, one gentleman in particular from the staff irritably argued his way out the store and left me standing there at the store with his other colleague. The attitude and irritability from the staff and not to mention the IMPATIENCE! made me feel so small and not once did I give them an attitude. I have no problem with the cellphone I’ve purchased, I just needed an immediate exchange of the headsets particularly from the immediate purchase and was treated like they didn’t care at all. They told me to just call the number on the receipt if I have further questions and want to question their policy. And so I did. I started dialling the number right then and there and they just continued about their business, ignoring me. They lady on the phone asked for the code of the store which is P4751 and promised to call the store manager. She also asked for my name and contact number to which I provided. Left the store to go sit in the car hoping for a solution/call back soon from store manager. But nothing has happened yet. I am still sitting here in the car with an item that I’m not happy about and won’t be using, highly disappointed and frustrated with this whole situation. Pep Cell Siyabuswa Mall, DO BETTER!

Yours highly disappointed customer: Nomfundo ***