FU
Frikkie U
1 reviews | Active since Mar 2013
23 Apr 2018, 10:12
Payment Problem
I am writing this on Behalf of my wife. On Saturday morning 21/04/2018 we went to PEP in Fairbridge Mall. My wife went to the counter to pay and presented her FNB card to pay. The cashier took it, and the transaction went through on my wife's banking App. The cashier then told us that there has been a problem with FNB where the transactions goes through from the clients, but not on their systems. We then had to pay cash and were told the money would be credited back to her account in 7 days. I have a problem with this. For one, the cashier knowingly went ahead with the transaction, although she knew there might be a problem paying with FNB and did not give us the option to rather pay with cash in the first place. And secondly, why should she wait for that amount of time to have her money returned? It was not her problem in the first place. No other shops had any such problem. At the end of the month cash are really tight. And furthermore we only received the cashiers word that the money will be returned, no real proof that it will happen.
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Replies (2)
PEP's replyOfficial
23 Apr 2018, 10:27Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Best regards,
PEP's reply23 Apr 2018, 10:27
Official
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Best regards,
FU
Frikkie U's updateReviewer Update
07 May 2018, 22:08Hi, thanks but still no joy. Waited the amount of time and made numerous calls to the bank, but neither FNB or Pep wants to take responsibility for this. Pep states it is FNB's problem while FNB states it is Pep's problem. And here you sit and have to have extra expenses while both parties do not care. Come on now the problem is between Pep and Fnb. Sort it out and return our money!
FU
Frikkie U's update07 May 2018, 22:08
Reviewer Update
Hi, thanks but still no joy. Waited the amount of time and made numerous calls to the bank, but neither FNB or Pep wants to take responsibility for this. Pep states it is FNB's problem while FNB states it is Pep's problem. And here you sit and have to have extra expenses while both parties do not care. Come on now the problem is between Pep and Fnb. Sort it out and return our money!