Pay back my money

I can't believe this is my 2nd Pep review, they should stick to selling clothes because the fail dismally at other services. Early this year i opened a pep money account, they gave me the card with a pin. Money was deposited into the account, i tried withdrawing at an Absa atm using the pin that came with the card but it was rejected twice. So i decided to leave it and withdraw via cashsend. I did that for some months with ni problem. Few months back i lost my phone and changed my number. I went to pep Kathu shopping centre to try and change my number they told me i should go to Absa to get a reference. I went to Absa they told me i need to go to Pep because its a Pep account they can't help me. So yesterday morning i phoned the customer care and explained my story. The agent told me she can't help me on the phone i should go to Pep they will scan my card and id and activate the new cellphone number... then i will be able to retrieve my pin or continue with cashsend withdrawals. I went to Kathu Village mall a lady named Theressa helped me, she tried her best but the system wouldn't allow her . She called customer care who were of on help. I spent up to an hour at pep while the lady tried to help but she failed. I asked her to close the account so i can get my money back, i did not even mind them deducting R50 because i was know tired and fed up. Closing the account was also not successful, her supervisor also tried but failed. I am totally disappointed. I want my money back its not much but its mine.