Paxi takes 10 days for a 3 day service that I paid extra for

I sent a parcel from Cape Town to Durban on the 02/07/2018, I paid additional fees for a 3 day delivery. Today (10/07/2018) I have made my 5th phone call to Paxi. The agent I spoke to even remembers me by name already. He advised me he can only follow the tracking on the system and the parcel is actually carried by RAM.

The Paxi agent gave me the tracking number for RAM and I called them, they now tell they only picked up the parcel on the 05/07/2018 and it is still en route from JHB to Durban today (10/07/2018) and will only arrive on 11/07/2018.

I am still waiting for someone in a management position from Paxi to call me back. I have paid additional funds for a 3 day service which will take 10 days (if the parcel even arrives tomorrow) I am extremely frustrated and I want to be refunded and the time and phone calls that this nonsense has cost me should also be refunded because somewhere some idiot that was employed that doesn't know what he is doing and he has caused this and I feel the company responsible for such an idiotic choice in employee should be held responsible and pay me out for my calls and time as well as the full price of the service I never received

Paxi tracking - D ********** 60200 RAM tracking - PEPA03- ********** 7