PAXI ruined me..

After being a loyal customer at PAXI for a long time, A month ago my brother sent me my laptop from KZN to Limpopo where i am a student Doctor. Not being sure whether the laptop would be safe, he asked the teller if it was safe to send a laptop, and the teller said YES and wrote "fragile" on there carrier bag, claiming that it would be treated with extra car. The laptop was obviously well insulated and placed in a backpack for safety., but despite that, it got to me with a major damage on the screen. Now then i called Paxi to ask about this, they told me laptops are not even allowed on paxi so they can't help me. But when i rose the fact that it was the teller who assured the safety of the laptop and even wrote fragile, they dismissed me and told me to email the complaint and i would be answered in 3 days. 27days later (yesterday) i had not been answered, i sent them another email telling them im ready to go to social media with this... And only today they sent me an email saying they can't help me because its my fault that the laptop broke. But they still won't address the fact that their own stuff member made the MISTAKE of misleading the customer and even writing "fragile" and falsely promisesing extra care.. There was no care at all because despite insulation, they still managed to break the laptop.. It means they were throwing my parcel around without slighted care... PAXI should not pride itself on good customer care, they do not care for us. Imagine being a student Doctor without a laptop, with so many cases to type and submit.. Paxi is a bad service provider