PAXI powered by PEP cost me thousands
I used PAXI at pep store to send my parcel to a client in Boksburg on 26/11/2018 and it takes 7-9 days to get to the destination, on the 29th I checked on their website just to track it and I saw that it was sent to the wrong pep store in Durban, I then called them immediately as it showed that its on the way to Durban and they said they will reroute it to the correct address in Boksburg which will take 3-5 days then on the 1st of December I received a call from one of their consultants asking me to confirm my ID number and cell phone number which I did and he said they will do it right away as there was a backlog with their emails. On the 4th I checked on the website again to track my parcel and it showed status as closed and the below message : PARCEL UNDELIVERED DUE TO RISK INCIDENT. PLEASE CONTACT PAXI SUPPORT FOR ASSISTANCE
I then sent them an email immediately which the turnaround time was within 24hours and I didn't hear from them until I decided to call them again today on the 07/01/2018. I spoke to a lady who placed me on hold asking to find out what is going on, when she came back she asked for my ID number and cell phone number again and when I asked why she said they are going to reroute which will take 3-5 days. I asked her what is going on and where is my parcel as this was already done on the 29th of November she couldn't give me answers, I asked to speak to a manager or team leader and I was on hold until my airtime ran out, I bought another and called again and I was told that the Team leader is on lunch which I asked that does the whole floor have 1 team leader and couldn't answer, I explained my matter again and gave them the parcel tracking number which I was placed on hold again and the guy came back asking for my ID number and cell phone number again and I told him that we've been through this. He couldn't explain where my parcel was and what is happening, I asked for their manager to call me and I never received a call, email or sms regarding my questions and parcel.
This is a parcel to my client for my business which costs a lot of money and costing my business and reputation.
I need help as this cost me thousands of rands
Very frustrated, angry and disappointed Nikita