PAXI, PEP Mamelodi crossing a disapointment!

I am extremely disappointed at the treatment my mother received at PEP at Mamelodi Crossing. So on 18 May my mom went to Pep Mamelodi Crossing to send 2 packages through PAXI. You were assisted by a lady called Thuli. She captured wrong information which includes wrong recipient's numbers. I (The recipient) did not receive the reference numbers. Instead of inserting my numbers, she inserted my mothers numbers! Eventually my mother sent me ref numbers. Instead of the packages going to PEP Cape Gate, they went to Shoe City Cape Gate. I went to PEP only to n=be told to go to Shoe City. I only received one package at shoe city. Eventually, the other package was returned back to PEP Mamelodi Crossing. She went to Mamelodi crossing to find out what had transpired. The Manager, Pretty was VERY VERY rude when my mom requested that the package be returned back to Cape Town. My diabetic 67 year OLD mother had to wait up for an hour there while they did they not help her. She retrieved the packages and went to a different PEP and paid AGAIN for Pep's mistakes. Please can this be investigated because we use PAXI a LOT! She need to be refunded for all her troubles!!!