Paxi parcel services USELESS

Went to Pep on the 17th of May to use Paxi parcel services. Chose the 3-5 days standard service. I tried to track my parcel today (24/05/18), which is day 5. Parcel couldn't be found by their tracking service. Had to phone the call centre. The first consultant who's name I unfortunately did not get, told me the parcel was still in store (Pep) and hasn't been collected "***" Iam running a business and my customer was expecting the parcel to be delivered by today. He apologised and told me to hold while speaking to the manager. After 5-6 long minutes he came back and confirmed They'll do an overnight express... He said he'll call me back with all the details. Waited forever for the call... Ended up calling them again. The second consultant could not tell me who helped me prior, but strange enough he could tell me that Cynthia (Pep store manager) has logged in an enquiry on this parcel...

With the second consultant the story changed to, my parcel was marked as missing but was later found!! And it is now with the courier company BUT he cannot confirm when it will be delivered. So what am I to do? Are you going to deliver this parcel after 5 days counting from today? All I can confirm ma'am is that the parcel is with skynet. I DO NOT CARE, what happened between PEP &PAXI. All I care about is the parcel reaching my customer TODAY!!!