Paxi Parcel not sent after 25 days PEP PTA PRETORIUS STEET

I sent a parcel on the 13 of September 2019 on a 7-9 working days package, after numerous calls I found out that the parcel did not leave the Store but the tracker in the website said that the parcel left the store on the 16th of September. This was only discovered after the third call to Paxi, the other consultants just said they will email me when they get an update. Paxi service is really deteriorating at this store and it seems like its always an issue of scanning the parcel or handing over the parcel. Please train your staff properly so that they follow the correct measures to unsure the parcels are scanned and handed over to the courier and are scanned upon arrival. It is unfortunate that there is no refund policy because the consultants know there are no consequences to their actions, they merely tell you that they forgot to scan or send and you must get over it, including their managers. It is unacceptable that after 25 days the parcel is still sitting at the store. I have lost a customer and I had to refund the customer the money back.