Paxi parcel

I sent the parcel on the 28 March 2024 from pep Mthatha BT ngebs to Tembisa Pepcell but the parcel is not yet delivered to store and I've not received the sms that the parcel is delivered to the store. But when I track it online first on the 10th April 2024 it said Delivery to store but when I track it on the 12 April 2024 it said parcel with courier and still at Joburg Hub , please make a 24 hour customer care line because this on working hours doesn't assist. Also,their WhatsApp line is useless and their customer care line is also useless the agent said the parcel is going to be the store on Monday when but still the parcel is at the Joburg Hub wait for what I don't know...kindly improve the service bcz is very very very poor.