PAXI opened & broke Agate slice & sent it to wrong location

They PAXI courier service managed to break a Agate slice with a mosh hardness of 7, they then never respond to our email, eventually they blocked us from the PEP Facebook page because we warned others of the poor service. We are but one of many complaints posted on the page.

The staff also opened the parcel the sleeve and the inner gift packaging was opened. And it was sent to the wrong location.

Thus far PEP only offered to resend the parcel at no cost. We not only lost a beautiful work of art but we had to reimburse our client with a new piece valued at R450 thus the loss was to great for us, now imagine it was a sentimental and irreplaceable gift that you sent to a loved one... it would have been lost for good.

Don't use them, if you want your product delivered to the right person in one piece.

Amarex to door for R100 - NO problems ever.