PAXI- not delivering parcels after 3 weeks

Hi Paxi

I am very disappointed with the new Paxi service. I posted my package on Friday 11 May. I paid for the 3-5 day service and my package has not only not been delivered but Pep is unable to tell me where my package is (tomorrow is 3 weeks!!). I have phoned 3 times and have been told on my first call that maybe my Parcel is there but Pep has not scanned it in. On my second phone call I was told that Pep kept sending the package back with Sky net as they did not know what to do with it. On Friday 25th and Mon 28th May when I phoned I was told that it would take 24-48 hours for them to hear from Sky net and tell me where my parcel is. I still have not heard back from Paxi.