PAXI Lost Parcel – Hijacking and Inadequate Compensation

I am extremely disappointed with the service and the compensation policy of PAXI regarding my parcel (Number: D***).

The parcel was dropped off on February 22nd at Pep Home Nelspruit with an expected delivery date of March 5th at Umlazi Mega City.

On March 9th, I received an SMS stating there was a delay due to an "influx of parcels." However, the most recent update informed me that the parcel was actually lost in a hijacking.

Now, I am being told that I can only claim R500 because the parcel was not insured. The item inside was a bag worth R2000.

It is unacceptable that a customer must bear the financial loss for a security failure on the courier's end. A "hijacking" is a failure in PAXI's chain of custody, and offering R500 for a R2000 item is a slap in the face—especially after being given vague excuses about "delays" before the truth came out.

I expect PAXI to take full responsibility for the security of the items entrusted to them and offer a more reasonable resolution than this minimum payout.