Paxi lost my parcels

I sent 3 parcels for Paxi delivery on the 20th of August 2024, confirmation messages were received by both me and receivers. Unfortunately to this day, parcels are not yet delivered, when following up with Paxi I am taken from pillar to post with no well informed feedback. I have sent WhatsApp messages, Facebook messages and numerous phone calls, unfortunately all they say is that they have escalated with their corries. It has been 4 weeks and going to 5 weeks yet no one knows where my parcels are. They are ignoring my WhatsApp messages and Facebook messages. When I request to speak to a manager they lie and say managers will call me back when they find time which they never do. Everytime I speak to a call center consultant I am told we sending escalation emails, I just need them to refund me because clearly tgey have lost my parcels.