PAXI is UNREASONABLE and UNRELIABLE. Don't RISK IT!

If I could I'd give a no star. I sent out 4 parcels to different destinations on the 27th of October. 3 of those were delivered within the estimated time frame of 3-5 days which I paid for.

When tracking the 4th parcel, it kept showing a "MISSING" result. I called Paxi to find out why?, since it was close to deadline. The guy I spoke with cheekily told me , it was going to be delivered on Tuesday (5th day) ... I said ok.

The weekend rolled over , Monday came and I thought let me call again because, unlike the past parcels, it never showed any signs of movement. After waiting for what felt like eternity, a lady picked up and told me, it was still at the shop and that something had gone wrong during scanning and so the guys who picked up couldn't. My question is: why did they keep quite all this time. When these guys come to pick up, why is no one asking why that one is left behind . When I called and spoke to the guy, he never mentioned any issues, or else they would have been rectified in time and my parcel would have been delivered in time.

Although the issue had been spotted I still felt the need to go to Pep and speak with the lady who scanned my parcels. She made a few phone calls making empty promises, one which was a guy would quickly pick it up and take it with. That was a fail ( not surprised at this point). She then promised they would pick up, first thing in the morning ( Tuesday the 4th) ... I'm typing this complaint on Wednesday the 5th... The parcel is still at Pep.

Why do you do this to us? I am running a business and it's seriously affecting my business and my clients are losing faith in me, with good reason, because there have been a lot of ****s going around.

When we call your call centre, we wait minutes in between every acting the person on the other side has to take. One word, "please wait while I check " and then we're waiting on the call, with OUR airtime for 10-15 minutes... And again and again. I lost count of how long I have to wait and the recharges I had to do because of the waiting. The decency to call us back, is no where. If this is how you conduct business then I am sorry, you're not it.

And this I have to go through after waiting at pep for minutes on end to be served. You're told to stand aside while they serve others who come before you because the person who can operate that phone is "busy".

I am disgusted. Truly.