PAXI COURIERS POOR SERVICE

As an Avon Sales Leader and Honey Style Station, I heard about Paxi Couriers Services, I've decided to try it, to send products to my consultants and clients, this was the biggest mistake I've made!

On 22 May 2018 at 09:50 I handed in a parcel at Pep Stores, Tubatse Mall Burgersfort, that must be send to Potchefstroom to one of my consultants. They promised me it will reach destination within 3-5 days!

On 25 May 2018 I received a sms from Paxi saying that my parcell is now only ready for collection by the courier to be taken to Potchefstroom, so it laid at Pep for 4 days before it was entered into the system! Pep couldn't give me an explanation why it took so long!

On 30 May 2018 I tracked the parcel online, to see it is in Nelspruit! I lodge a complain with Paxi, up to today 1 June 2018 I did not receive any feedback whatsoever from them.

When I track the parcel again today 1 June 2018, it shows it is in Durban!!!!!

I would like to know, a parcel that must go to Potchefstroom North West from Burgersfort Limpopo, how does it end up in Durban?!

Date Event 2018/06/01 08:42:32 PARCEL DEPARTED FROM SSC DURBAN HUB 2018/05/31 15:27:46 PARCEL ARRIVED AT SSC DURBAN HUB 2018/05/30 14:29:05 PARCEL DEPARTED FROM SSC NELSPRUIT HUB 2018/05/28 21:55:36 PARCEL ARRIVED AT SSC NELSPRUIT HUB 2018/05/28 12:12:15 PARCEL COLLECTED BY COURIER FROM P6518 PEP BURGERSFORT TUBATSE 2018/05/25 10:32:22 PARCEL DROPPED OFF AT P6518 PEP BURGERSFORT TUBATSE

The parcel was dropped of on 22 May 2018 NOT on 25 May 2018 as they indicate above! I have the receipt as proof.

This is totally unacceptable!!!! The customers has cancelled the order, I must cover the costs out of my pocket now! If I was told from the beginning that the parcel are going to be send via Durban and will take this long, I would of never use their service!

This was my 1st and last time to use Paxi!!