PAXI COURIER HAS NO IDEA HOW TO FOLLOW SOP AND SHOULD CLOSE DOWN PAXI COURIER SERVICE.

I am utterly disgusted by the service provided. On 2nd July a parcel was registered at pep Ridgeway for a 3-5 day courier at a rate of R99.95. I called the contact center on Monday 06 July 2020 and I was told I will only receive my parcel by next week Monday 13 July. I advised but it is unacceptable as that was not the option paid for. When speaking to the sender she had returned to the store and spoke to the instore staff who then very quickly did what they needed to do within an hour the parcel tracking details on the website were updated once the staff were informed that is not the option chosen. I proceeded to call the call center this morning 09 July 2020 at 9:05am and spoke to Muriel who was not of much assistance and put me on hold not advising what was going on. I requested a callback from her manager...this has not happened. At 10:34 I called again and spoke to Sipho requesting the same thing until the call cut. Still no feedback......at 10:40 I spoke to Zanele who was the only agent who listened and seemed to assist however I have asked her to get the manager to make contact. At 11:54 I had called in again and got through to Sipho again who advised me her manager RAFEEQ advised her or Zanele to send him a whatsapp and he will call me back.......still no manager called me back. All I have asked is for them to send me the location of the parcel and I will arrange for it to be collected. For now I will continue to copy and paste this and I will put it all over every format of social media as this is DISGUSTING service, NO etiquette and you guys just don't care. Will never be using or advising anyone to use this service.