Paxi @ PeP Frustrating and just a Waste of Time and Money.

Their Paxi service is truly a mess. The staff at Pep really are not willing to help. I dropped my parcel at 17:22 on Friday 30 November, knowing very well it will be picked up for delivery on Monday 03 as they claim to be counting business days. The following day, Saturday, after deciding to cancel the service, I went to the shop(Pepcell at The Bridge Joburg...) first thing in the morning to cancel. The lady at the till never bothered to check my parcel she just told me that the parcel has already gone. I showed her the message saying that the parcel is still there but she really never cared. I am worried because I was not needing a refund but my parcel. She was so arrogant to me. Please think twice before you decide to use this service, it is very frustrating and money wasting.