PAXI AGENT: BAD CUSTOMER SERVICE AND ACCUSATION

Hi,

On the 28 April 2018, utilised the services of PAXI powered by PEP using the 3 - 5 days service delivery, my parcel is not yet delivered to the receiver within the period it was supposed to arrive, i called the PAXI call centre from last week to track my parcel using the D ********** 38990 and they always told me the parcel was in transit and they should confirm with me when it's delivered. Fine NO ONE EVER CALLED ME BACK FROM THEN, I however had to call everyday and always get to speak to a different agent.

Earlier today i called again to get an update on my parcel and a guy by the name of Chris didn't want to help me with my tracking number, he asked me to confirm my name and surname which i did. He then said to me he doesn't understand why other consultants helped a person like me because in his mind i was a *********.... Didn't want to give his surname and constantly said i cannot speak to anyone because i have someone's details and want to check their parcel, which is *****....I even gave my ID number and the contact number i used to receive messages when i went into the store. He then said that he can confirm that a person who sent the parcel was a guy and i need to get my facts right before i try to perform ********** activities...

I FEEL SOOOOOO ACCUSED AND FURIOUS WITH THE LEVEL OF CUSTOMER SERVICE I RECEIVED FROM A NEW SERVICE PROVIDER LIKE PAXI. I MEAN I COULD HAVE USED OTHER COURIER SERVICES BUT DUE TO THE CONVENIENCE I CHOSE THE PAXI SERVICE....... I TRULY REGRET TO HAVE USED THE SERVICE BECAUSE TILL THIS DAY I STILL DON'T KNOW WHERE MY PARCEL IS AND IT'S OUT OF THE DELIVERY TIMEFRAME.

I NEED SOMEONE TO CALL ME AND EXPLAIN TO ME WHY WOULD A CONSULTANT ACCUSE A CUSTOMER FOR *****, EACH COMPANY SHOULD HAVE A SYSTEM TO DETERMINE AND IDENTIFY ********** ACTIONS AND ONE OF THEM IS TO NOT ACCUSE ANYONE OF SUCH... This is absolutely not how any of the agents should behave. I called the customer care number and awaiting response from them, no action at all.

Agry and accussed customer. Matlou.