Pathetic service (Staff Lying to Customers)

<p>What pathetic service I received from PEP CELL.</p> <p>The PEP CELL in Newtown Junction mall has no integrity as the staff there blatantly **** to my face, not once but 5 times. The phone I purchased from them started giving problems. I took the phone back as it is still under guarantee, this was on the 28 June 20116. <br /> After waiting 3 weeks for their call I went back to the store to ask if they have any feedback and was advised that they don’t have any feedback and that they will follow up. (1st so called follow up / 1st Lie)<br /> I went back the 4the week as now it was a month and was advised that no repairs came back and that they will follow up (2nd so call follow up / 2nd Lie)</p> <p>I went back the 6th week and was advised the same, we will follow up as nothing came through (3rd so called follow up / 3rd Lie)</p> <p>Yesterday I contacted the repair company myself and to my surprise they already authorised a replacement unit on the 16 July 2016, this is 2 weeks after I took my phone in for repairs. Yesterday when I went to the PPEP CELL store and asked the lady if she followed up on my query / did you call the people (MTN repairs), she looks me square in my face and answers “yes I did and there is no feedback”. (4th Lie) When I confronted the lady whose name is Connie with the evidence I had, she further advised me that she did follow up but did not get any feedback when. I then gave Connie the reference number I got from the repair shop. Connie then tried to spin me a story regarding the dates that are wrong (again lying to my face/ 5th Lie) I then asked for a refund, Connie was un helpful and when I asked to speak the manager, she showed me the manager standing and talking to a person in the shop next door (Keeping in mind I am now in the PEP CELL for over 20 minutes and this lady “manager” was in the shop next door from the time I walked in the PEP CELLL) When they called the manager (Portia) I told her my story, all Portia could say is that they need authorisation from head office to refund me and that she is sorry for her staff lying to me. When I insisted that I want the refund now I was advised by Portia that I do not understand (now I am dumb as well) and the people at head office is on lunch. I was shocked to hear that the entire PEP Head office takes lunch at 1pm and when you call them there is no one there.<br /> No words can explain such pathetic service, I always held PEP in great esteem as the staff is generally helpful (this is in other stores) however this experience has changed my entire outlook on PEP and the ambassador that I was towards PEP and their staff has totally changed. I will now let everyone know how much PEP value their clients and what shocking service I received from PEP <br /> Well Done Connie and Portia, you managed to turn my positive outlook on PEP to a very dark grim one!!!!</p>