PATHETIC SERVICE FROM PHOLA MALL

My mother went to Pep store Phola mall to send a parcel via Paxi and we experienced the worst service one can imagine. The cashier asked her for the store code for the branch where she is sending the parcel to and she didn't have it at hand so she phoned me to assist. Me also being a customer had no idea what the Westwood code would be so I asked the cashier to assist her with the code or call their Westwood branch for the code but she refused and said if we do not know the code then they can not assist. I then asked her that if she being the employee of the company did not know the code then how would I as a customer know such info?,,, she decided to just click her tongue at me over the phone then when I asked for her name she then just left both mommy and I hanging. Cashier number 2 comes and introduces herself then I ask for cashier number 1's name and she blatantly refused to give me her collogues name instead, she told me they have a very long que in store so do I have the code or not. ... Well to cut a long story short, I had to track a parcel that is currently in transit to from Westwood to get their store code otherwise my mother would have had a wasted trip because apparently they are not even allowed to use to store phone for such. In the background cashier number 1 kept saying "they are acting like it's our job to know such, this is the village and not the city"