Pathetic service

I visited PEP store Constantia Kloof at the Checkers center. I needed to send a parcel to Durban via their services. When I reached the counter, I requested for the 3-5 package/ delivery. I was told that they don't have those packages on hand and advised that they have the 7-9 days packages only and was at a higher price. When I advised the teller that that is a problem on their and they should try and assist. She strongly advised that there is nothing she can do. So I requested to speak to her manager. Katlego manageress came and I advised her the same details. She was not helpful at all. She said there is nothing they can do and I must find another store. I asked if they ordered the packages and she advised they have but no time frame. Everytime I suggested something she just refused. I asked if she could not source from another store. She laughed and said no. Her service and attitude was frustrating to say the least. I asked for her details and she gave her name with no surname. When I asked for her surname, she laughed and said she doesn't need to give me her surname. Very bad attitude. I advised her that I was going to escalate this matter, she laughed louder and said go ahead Frustrated I left the store and just then remembered the PEP home store on the other side of Checkers center. I went to them and they had all the packages. I was assisted within 5 minutes and was on my way. Dudu assisted me at the home store, what a pleasant experience. WWHY IS THIS MANAGERESS GIVING THIS STOTE SUCH A BAD NAME. THE LAUGHTER WAS THE HIGHLIGHT.