Pathetic service at Pep cell

Greetings Pep store management,

On the 4th of March 2024 I went to Pep clothing store at Mtubatuba Mall (KwaZulu-Natal). I needed to send a parcel through courier. I bought the courier plastic in PEP store and they tried to assist me but unfortunately the network was terrible. After waiting for 15 minutes the cashier advised me to go to PEP home for further assistance. In Pep Home there was no network as well, the cashier said I should try PEP Cell. I went to PEP Cell and the cashier said I should be assisted where I bought the courier bag. She told me that they benefited by selling me the courier bag and therefore they must do the whole process/transaction - “They will not do the job on their behalf”. The cashier at Pep cell also confirmed her story with her manager. The manager told her that I must go back to Pep clothing where I paid for the courier bag. They are not going to assist me. If I want help from them then I was supposed to purchase from them. As a Pep customer I am extremely disappointed with the service I received PEP. I was under the impression that all these PEP stores are one franchise! I had to go up and down with the parcel just to get assistance.

If they don’t work as one, then can that be communicated to customers so that we don’t have the wrong information. I was so furious and frustrated! They don’t have people skills. They work with people on a daily and they should consider our time and emotions.

At this point I would not advise anyone to use PEP services, furthermore please train your staff.

I hope my complaints reaches to the relevant authorities.