pathetic service

please train your staff on the products , had the worst experience ever on Friday 17/08/2018 at your store at mall at reds, not the pep clothing , pep home/cellular. 2staff members there that starred at me like I was speaking greek when I asked them about the 1flash voucher/token and if it can be used for what I required! wen I tell them ask a manager the reply was ' our manager is on vacation" when I said call the head office or someone with experience they just starred at me like *** man train your staff , most pathetic service ever! the pep home tells me I need a pep card had I not gone to Ackerman's where the staff is trained I would have purchased a voucher that I would not be able to use as it needed a machine as per the trained Ackerman staff member.truly pathetic service at you'lls store get the staff trained