Pathetic Pep paxi service

On the 13 Feb 2021 i went to Pep galleria Amanzimtoti. I went to the counter to fetch a paxi delivery and was told by the cashier i need to follow the queue. The queue had 40 to 50 people in the queue so i came to the front nd asked to see the manager her name is Natasha Chetty. I highlighted that i didnt want to purchase anything i was there to fetch a paxi package she said the cashier will help then came out from the office nd said she apparently she spoke to her area manager Clive munusamy who said i must follow the queue. I explained again that pep needs to have someone allocated to give the paxi packages i cant stand a queue. I gave a example the cellphone counter is there to sell cellphones nd the cashiers r cashing the purchases so why does Paxi not have people to help. She indicated that i should follow the queue for a package that would take 2mins to issue. I find that unacceptable in a crowded shop with little or no social distancing that clients have to wait hours to fetch a package where delivery charges where paid already. If pep is unable to handle paxi issueing why have the service. I want pep to indicate their standard operating procedure for paxi i would love to see their flow chart with regards to this operation. Its with deep regret that i wont encourage anyone to utilize this service nd rather use Aramex or courier guy then we can eleviate issues of incompetence in the stores. I would like pep to respond to this since they have over 340 complaints of which they haVe not responded toooo on the media platforms... Service for paxi is pathetic Covid is a reality so having so many people without demarcation for them to stand since the queue was right to the end of the store is a hub to spread the virus. Camera footage is in store pep to view wrt to my claim, management should really have a look into it next time i will definately take a video. I am highly upset and await a response to this matter. Mrs Davids ***