Pathetic, inexcusable customer service

It's been a month and 24 days awaiting pep to refund me my money transfer money. They just keep on changing clueless consultants and keep on spinning me lies after lies. Their Facebook team is now also no longer responding to my inbox can someone advice me what to do, or should I just take the legal route. Which ombudsman can I Lodge a complaint to, they cannot just get away with day light *******. I mean I have been patient and waiting for so long for my money, because of their incompetence. How are Such companies allowed to operate in South Africa is beyond me