Pathetic Custoner service

What pathetic service from Pep parow centre and there call centre included.I bought my daughter a pair of boots at pep grand central cape town, missed placed the invoice and asked them to reprint my slip they gave me a copy of the daily records, I went to Pep parow centre with the boot and the slip for a bigger size which the slip was not excepted.I was told by the supervisor once i exchange I cannot return, I wasn't given a slip according to them the print out I gave is not valid. When I got home the boot was again 2sizes big. In the meantime I found the original slip please keep in mind I took exactly the same boot.i went to Pep parow centre took the boot wirh the slip our found and I was told I cannot exchange cos the sku number not the same. I explained to the supervisor on the 24 Jun 24 they did the exchange a few datlys ago and I want my money as I bought my daughter boots somewhere else because she couldn't wear the boot as it was 2sizes big.I was given such a hard time by the supervisor that I feel I never want to sit my foot into a Pep stores in general again.From the most humblest stores to think they are woolworths these days.Not even woolworths treat people they way I was treated.I called the call centre as soon as i got home after my experience 24 Jun 24 and laid a complaint disclosing the manager and the cashiers name i dealt with and gave the call centre detailed information and it's been a week later no contact from the store or the call centre again.How pathetic for customer service, both the store and there customer service. Sies pep your customer service stinks.