Pathetic Customer Services

Pep Home Parklands 3, 4 & 5 The Piazza Shopping Centre CNR Parklands Main &, Link Rd, Parklands, Cape Town, 7441.

23/07/2023 I'm very disgusted and disappointed with service I got from cashier called Michay she got a very bad attituded and its my second time experience this kind of service from her. I came in to the store, to buy 3 items and a laybye take out. I first explain to her that I'm going to first take out my laybye then make a purchase, fine then when process my laybye she advise me my laybye was return back to floor then I say to her ok it's fine I truly understand was out of town and I will buy it again as I see items are still on stock, it was a oven pan for grill, then while I went to go and get the pan she shout with attitude that I must first sign slip, I said to her why u shouting, I'm quickly going to get items as I said to you I"m buying items again, she then reply with attitude that she want to assist other clients and I said to her its my turn and I'm buying other items, while I was upset going to fetch pan upset cos I dont realy understand her , she assisted other customer, I came back told her that u have a very bad customer services and attitude cos I really don't understand you why you assisting in helping other customer behind me where as you are cancelling my laybye and I'm buying this items again and you want me to sign slips, she reply to me that she wont wait for me but it was my turn.

I got very upset and I took my money which was cancellation of laybe and left the store without even signing up the slip. I went to my car for minutes very upset and I went back to the store to ask for Store Manager, Sinazo advise she was off I must come back Tuesday as she also witness the experience I got from Michay when she was assisting me as she was standing in front of the teller. Sinazo advise must me and apology on behalf of the store and ask me to calm down , she will report the matter to the Manager and I must come back Tuesday when manager is available.

I told Sinazo I really wanted to buy pan , bowl and snack tray as this was my intension when I came in to the store and I really don't want to be assistance by Michay, she advise me she will assist me, I must go and take my items and I can pay by her teller. I ended buying they items with assistance of Sinazo.

Been using Pep Home at Parklands for the past 5 years of my 13years staying Parklands and the services I got from Michay was pathetic and she treat me as if I'm not a custumer. Tuesday I'm going back to the store manager as I still want this matter to be resolve and I also want to understand what is her understanding of customer services and still after she still see me buying items she didn't even try to make me understand why she acted that way.