Pathetic customer service

On the 1st March I went into the pep home store in kokstad, the cashier that assisted me is always rude and very arrogant.She has a lot of attitude and when you ask her any questions she replies softly and looks away and does not make eye contact, almost like she is bored with answering your questions.She never ever smiles and is always very unpleasant.The customer service which she gives is ABSOLUTELY PATHETIC!!! I purchased some items for work and unfortunately did not realise that some of the items were unnecessary, as we did already have them stored away.I took back the items and exchanged it for some other items and told her that I needed the receipt back and that they would need to make a copy.She rep**** with a lot of attitude that they dont do copies and even called a male who I assumed was a manager, who then also gave me a lot of attitude, did not greet me or even introduce himself, he just gave me his bad attitude and then proceeded to argue with me, telling me "what about us and our policies that we have?"Can you BELIEVE that???He was questioning me and giving me a whole lot of arrogance and attitude!!!He had absolutely no interest in my request to keep my receipt due to the fact that I needed to retain proof of all the other items purchased for my employer. I am utterly and completely DISGUSTED in the staff's attitudes and how they treat their customers. I would also like to know what in the hell gives pep the right to not make copies of receipts when customers need to retain proof of all the items which they are not returning, that are on the same receipt???This is a violation of my rights as a consumer and they have ABSOLUTELY NO RIGHT to refuse to give me back my receipt!!! Is this some kind of tactic to prevent customers from bringing back any other items for crediting????

I have spent thousands of rands at Pep prior to this and I can GUARANTEE you that I will never ever set foot in any of their stores as a result of this, and also the fact that I once had to go and make a photocopy of my own receipt at my own cost at another branch in Durban.I have never ever in my life heard of any such thing!!!

If they don't know about customer service, then they should really just close their doors.The staff need to be properly trained on how to treat their customers!!! It's zero stars for me!

NEVER AGAIN!!