PATHETIC CUSTOMER SERVICE

PATHETIC CUSTOMER SERVICE

I had bought 4 phones worth the value over R4 000. I needed an exchange for one of the phones I bought, as I only noticed when I arrived at home that I bought a wrong phone.

Returned to the PEP CELL IN TRADE ROUTE MALL, I was given a terrible customer service by Mthabisi, who was on duty without a name tag, I had to ask his colleagues for his name.

He had a terrible attitude, lacks respect, *********** in handling the situation, throwing tantrums and not allowing me to be in contact to the head office. “If one has such an attitude towards customers, I wonder how does he handle situations in the team”. As he also stated that he would “ do us a favor”, I did not know that i needed “a favor” for me to spend my own money.

He has portrayed a negative image for the store, I would never recommend this store to family, friends nor my co-workers. As I am very disappointed with the bad service.