Pathetic customer service

If I could have, I would have given a zero stars rating. Their customer service is the pits. And I see I'm not the only one complaining about their disgusting service.

My mom wanted to close her account, so she went down to our local PEP store. The lovely manageress at that store used her own cell phone to call the customer service because they're not allowed to use the store's landline That's pathetic considering it's company business. She used up her personal airtime and ran out of airtime twice waiting for someone to finally answer. They asked her questions to verify her identity - I get that - but then they asked where she'd shopped last. Being a senior, her memory isn't the best anymore - she gave them the shop she thought was the last one she was at, but turns out it was incorrect. Instead of the agent saying so, she accused my mom of providing *****ulent information and that she was blocking her account. In trying to get the matter resolved, she asked to speak to a supervisor or manager and was told "no problem", then put on hold and left there. My mother simply wanted to pay her account in full and close it. Instead she got treated like a ******** and refused further assistance without three months' bank statements and a copy of her ID. Disgusting treatment of a senior citizen. Do better PEP!