Pathetic customer service

Today I went to Pep store in Delft mall..so I was there to use Paxi services...first of all when i was paying for the plastic bag i had to punch my pin trice cause i was told it declined after finished paying was told they weren't able to assist me without my ID went home to fetch it... When i got back I was told to queue up again as the consultant who assisted me was on lunch...so was told by the so called manager who has a sticking attitude... Who walked away while i was talking to him...then i called pep customer service to log a complaint and line was dropped, i called again to log the complaint again...while i was fuming that so called manager Thembelihle came to my face to put on my mask...being so ****y stating that i was not going to do what you wanted me to do....arrogant manager... Am disgusted by the way he shouted at me infront of the other customers... I am appalled by the service i got today ???sies what a pathetic customer service