Pathetic customer service

<p>I had purchased a mobile phone from pep cell kenilworth at the beginning of December, within 6 days my mobile gave me issues and i returned it to the store. I was made aware that the mobile needs to go in for assesment and if found to be faulty it would be swopped out as it was within 7 days of purchase. 3 weeks later and without a mobile for all that time and i do not have any feedback from the store. I went in to enquire and all they try and do is pass the buck to the service provider (who is no better than them) and tell you they will get back to me. Whats the use i have paid for a mobile device that i have used for 6 days and then im without it and no one can tell me when this will be resolved.</p>