Package lost no refund made

On the 4th of February I sent a package to the Eastern Cape from KZN using Pep Paxi and my package never got to the receiver and what makes matters worse is the fact that I was never told that the package was lost I contacted them and only after I had contacted them they told me about my package being lost it was to the value of R1700 uniforms, school bag , shoes and books for a grade 3 learner. It's not okay that no effort is being made about my package being lost I have to constantly call them using my airtime yet they are at fault. I am so tired of companies robbing hard working people and getting away with it. ****ty service from customer service as well they are not helpful at all. If anything people should never use this service again Pathetic and doesn't care about customers needs. I spoke to someone on Fridau who promises to call me back but never did. Again no one cares about customers needs. The most ****tiest company I had to deal with .... I would 100% not recommend it