Overcharge Query Not Attended To.

Good day

On the 1st of December I went to buy school uniform at Pep Jabulani Mall and a cashier named Busi, she scanned all clothes. her screen is flat and I saw R1800 & something and I counted R1900.00 one by one on the counter and she gave me R100.00 back, I thanked her and said to her I gave you R2000.00 and she just said it's extra cashed R1100.00. I was happy and I gave her the change which was R15 something. She took the money and didn't call the Supervisor or Manager to show them the tip I gave her. I then bought cell phones, paid and left. Later at home I said let me double check the receipt and why only 7 school shirts, 3 school pants, 4 grey school socks and 2 t-shirts and 2 shorts would cost R1800.00.

To my surprise she cashed R1100.00, because it was late I slept Saturday morning 2nd December I went back to pep clothing and spoke to the security & he called the manager and she was not there, he then called Busi(cashier) and she came to me I said you cashed R1100.00 and I gave you R1900.00 and you gave me a R100.00 back as if I gave you R2000.00 instead of R1900.00. She remembered me on the spot and started not looking me in the eye and said I gave you R800.00 back. I said no you didn't.

It was not helping to argue so I asked to please find her manager and she went into a room by the tills and came back saying the is out and I said please can we rewind the camera? just after I said that the manager walked in and she asked me what happened I explained and her answer was there is nothing we can do as cashed up and was not over. I asked her to please rewind the camera so that we can see the transaction and she said there's no camera those are Dolly's words(manager). I was so disappointed at her and angry at the same time but I said alright, thanks and left the store. Immediately after leaving the store I googled the head office number and called unfortunately they work from Monday to Friday.

Monday morning I called and the lady by the name of Mary-Anne assisted me with respect and I could hear that she understands my frustration. Then Oupa started communicating with me regarding the issue and giving me feedback, when Oupa was off Selina would call and check if I'm sorted. The reason I'm here is that no one has ever came back to me except Selina and Oupa who can't help me further as this case is beyond their control.

it's the 19th today and this incident happened on the 1st and nothing is happening. what irritates me the most is that Dolly(manager) said there's no camera and Busi(cashier) said camera will take time to be replayed, I'm not sure who's telling the truth between the two.

The service I received was very poor and disgusting a manager who doesn't care about her customers. I know the rules of being a cashier I was once one and my sister is a manager at a certain retail store which I'm not going to mention. A cashier needs to show her supervisor or manager the tip and they have to keep it for her as she's working at the till, but not Busi. she kept it with her so what will stop her from ripping customers off and pocketing the money?

I need this matter resolved before end of business tomorrow please. This is not on and it's frustrating that I have to use my airtime to call and check the progress of my case.

Thank you Patience.