Online order collection at a store.

I was at PEP store shop 10 tshepiso crossing vanderbijlpark on Sat morning to collect my online fragile order 21742 after a cashier by the name of Malerato dropped the box as she was impatient and annoyed by customers like me coming to the shop on a raining morning and her spending time looking amongst the Paxi parcels after I stated it should be in a box and it break .

Luckily we decided to open the box in-store and she even refused to give us something to open the box with until we said even a pen will be fine as she stated that all items to open boxes are kept at the back .

Fast forward the parcel was in pieces as she roughly dropped the box when she was filtering through the taxi bags and she says her dropping the box was nothing compared to how the deliver guys throw the boxes when they bring them so she only added onto the damage but according to her it was already done .

She also told us to make it a point that we don't buy things online especially that break because we'll end up with the same situation. So I've placed another order for collection at a different branch and awaiting to see how true it is.

Also pep why have an online store when your employees have zero patience and the inconvenience that comes with it .

Also it almost turned nasty because I was told I will only be refunded for the purchase price not the deliver fee but one guy not sure of his name or position covered for it and the lady really saw no need for even an apology .

You see when your stores come to our hoods we get treated like hooligans.