NOT ACCEPTABLE SERVICE

On 20 June 2025 i get invited by landlady to a breakfast in Elgin Mall , and she tells me about "lucky draw" Pep are having, so as we walking out she takes me to Pep and out comes a lady with what looks like a tablet and asks me a few questions such as what are your earnings and expenses and id no , and i am told "Congratulations you qaulify for R7500.00 , and that to activate the card i must make a small purchase eg R10 airtime which i do and i am handed a card, immediately i realise i have just opened and account and ask the lady if this is true , which she confirms and i ask her "so there are bank charges monthly?" to which she replies yes R23.00 and i ask her why is this not declared to person being asked these questions, so not to disappoint the lady with me (elderly 75 years old) , i take the card and on the way home explain to the lady that it is not a luck draw and that she opened an account etc, so then i email pep on 22 June 2025 and request them to close the account to which they reply i must first pay the R10.00 , so i start arguing why must pay and through the emails time i get an sms saying null oweing , so i am under the impression the account is closed, then a few weks later i get sms i must pay R40 on account , which i ignore, then another reminder and when i check via ussd yesterday my balance is R125.00 ! PER CARD NO.***