Not a happy customer

<p>Good day Peter please help: i bought a new cell phone from Pep stores on the 16/12/2016 at 09:30:56 for R999.00 VC Samsung at the cashier Eunice by the way my name is Una bought the received terrible customer services, but was to excited for my new toy to even complain about the poor services received at Pep: 1st the phone was not opened in front of me i only start using the phone after new year on the 2nd open my new toy tried downloading all the apps that i will be using and the phone just freeze i than left it tried again on the 3rd same story on the 4/01/2017 took the phone back to Pep store spoke to Mandy explained to her everything she then responded that they have to send the phone for repairs not happy with that told her as i did not even make 1 call on the phone and i spend my hard earned money on something that does not work and now i have to settle for a 2nd hand phone she then told me to come back the following day `cause the store manager will be there went back the next day spoke to Estelle Hendriks same story just new face and voice told her my story she then assured me that everything will be sorted and that i need to give her until the next day went back again the next day Estelle told me that the phone has not yet been registered on the system and that she will call me the next day its always the next day I’m fed up with the customer services i have received and the run around being a single mother every cent counts for the R999.00 that i have spent buying myself a gift with my hard earned cash is costing me a lot of money that i did not even budget for taxi fare up and down just to hear the same story please HELP......Una ********** 210. </p>