Nontobeko Dobson point

It is a pity there is no option for Zero. I am not sure how you guys choose your managers or if they even get training for customer service as I had to deal with an *********** and rude manager by the name of Nontobeko at Pep store Dobson point. I only needed to school shoes size for the school shoes I bought yesterday and the sandals I bought for my daughter. she was sitting by the door when I told her I was there to exchange. she told me that she now has winter stuff and cant exchange summer sandals and school shoes season also has passed. but to my surprise when I walked into the shop it was full of school shoes and had the size that I wanted. when I Confront her to ask why wont she allow me to exchange that she said she did say that she said there is no sizes 1. she didn't even ask what size I wanted and I told her that then she said she was not aware that they still have stock. what kind of bull**** is that, what kind of a manager is she?? she then said fine" i am not gonna argue with you about one thing, you can exchange the school shoes but I will not exchange or take the sandals, she refused to do an exchange and to do a refund. YOUR SLIP SAYS : SLIP REQUIRED FOR REFUND OR EXCHANGE. It not my problem that she does not have summer stock. she went on to the till and told the lady not to give me my slip, they need to keep it. How on earth do I have to go to the next pep where they will be willing to assist me without a slip??

I was assisted so nicely by the people on the floor and the lady by the name of Lebo at the till whom your manager stood next to and told don't give her the slip and there is no money she will get, right IN front of me. her stuff are the people who deserve the role of the manager, it was not even a case of a customer is right, I was right and what I am suppose to do with the sandals which does not fit my daughter?? please teach your manager how to service customers coz she does not deserve the title, I am not sure how she was made a manager or its according to long service?

besides all the drama she caused, she is rude, if this is how she treat her other customers Wow!! she need to go back to training to be thought skills.