Nolo

I am so disgusted by the service I received from one of your employee from Pep Store branch in Mowbray.

Went to go buy a per of shoes for my daughter as I forgot to pack in her’s in the car this morning.I was assisted by a lady named Maud Mnquaula I had put on the per of shoes that I wanted in her feet and took another per for the cashier to ring..she had ringed and wanted to put the shoes in a plastic bag being a good and honest person I had advised her that I had already taken shoes she was wearing them. All I want her to do is just ring up the pair for price purpose, she gave me this stinking attitude that not how its down,i had asked her even if its the same shoe? She was so damn rude and unprofessional,she then told me that is how she speaks and if I don’t like it the is nothing she can do….I am so taken back that, i asked her if that is the way you speak to customers when you were interview for this position were you this rude, she told me in my face she was never interviewed….WOW she so unprofessional no etiquette.

I then request to be assisted by someone else she told me the is no one else to assist I asked for her Manager she showed me a lady that was dancing on the floor and had witnessed our altercation but did not intervene, I asked her to call “manager" she said I can call her myself(shocked)..definitely something wrong with this chick as I have never came across someone who provided me with such poor customer service.Fast forward I called the “so called Manager” that was dancing on the floor she said she is not the Manager but her collegue and that the manager had left to another store I asked her to call the manager as I demanded to one as the service was getting worse and worse.

Manager( Sadieka Lanie) that had apparently went to another store came while I was speaking to this other lady, advised her of what had happen and while I was speaking to her this Maud interrupts and mumbles and puts in her 5cent in said something about me speaking English(Being well spoken) is that how Pep staff are told conduct themselves I am so livid.

Just to let you know i feel Manager really really was not helpful at all she did not handle the situation and her employee as how she should have at all.

Absolutely no customer service from Pep Stores Mowbray.