NOKIA 4 HEATING UP

On the 17th of December 2017 I bought a Nokia 4 by cash at Pep Store-Trade Route Mall ,Johannesburg South. Within 7days i return back the phone due to the fact that it was heating up at times when making calls ,on social media or just in use.I was told the phone will be taken for assessment for 14 days as" its a procedure".I was never considered for a refund nor a top up because i was going away during the festive and irrrespective of spending R2000 and feeling depressed and being without a phone for that long period.As I am writting this review I still do not have a working phone that can make or receive calls beside the old broken phone I use for wats up only.Since 23 December 2017 when they took my new phone for assessment I 'am missing lots of calls since my phone cant answer any calls like a normal phone. The Pep Store consultant didnt bother to understand my frustration of having had to spend R2000 and stay without any functional phone.Only on the 12 of Jan 2018 i received a message from my sister ,saying that the Pep Store consultant called her saying she must pass me a message that the technical stuff is still busy assessing my phone.They have alrerady breach the promise of 14 days yet not even concern that i dont have a phone on me that working after spending R 2000 in their store they are only concern that Im making up stories that that phione is heating up and because I had to purchase airtime whn i was in the shop to proove to the consultant that the phone is really heating up .I still explained that I had travelled to KZN for holidays after buying this phone and when i went to another PEP Store were not keen to assit because the phone was still within the warrant period (7days)i then had to travelled back to the Gauteng Province to resolve this issie which I still havent managed to resolve.The manner in which this was handled i dont want this phone anymore because clearly should i have another matter regading the phone and them its gonna take eyars to be sorted .All i need now is my money and this is the reason I wrote to hello Peter andI pray i get this behind and move on and NEVER again but at PEP store .Worse scenario case i was obliged to compy with what they call their so "procedure" because when I asked nicely to add another money to get a better exchange or whatsoever ,The consultant quoted me a customer at the shop that he had also been in the same scenario case as me that his phone was taken for repairs and he said to me " you need to wait for your phone to be back like this gentleman ( poiting at him) his phoine was taken 2 days after parchasing to repair therefore he is back to choose another phone.In a nutshell i was just told to sit and wait irregardless of what situation muct just wait.